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Payment & Policies We accept payments in the form of Visa, MasterCard, American Express, Discover. We are not responsible for delays in order processing due to declined credit cards or delays in PO faxes. Purchase orders will begin processing once the official purchase order is received (via EDI, fax, email, or mail) and verified. Jelmar, LLC shall also be entitled to commence collection proceedings on any amount outstanding after credit terms and purchaser, by accepting the goods purchased consents to personal jurisdiction to the Federal District and State District Courts of the State of Illinois. Due to the expedited nature of our product once your order is placed and payment verified it enters the production cycle. For this reason orders cannot be changed once they are placed. Please verify all information before you submit your order. Standard Shipping orders will arrive in 7-9 business days from when your order was placed. If your estimated arrival date is on a non-business day then it will be delivered the next business day. Expected arrival dates assumes that your order is approved the same day the order was placed. If your order is delayed for reasons that include payment verification your arrival date will be changed as well. For example, if your order is delayed 1 day to verify payment then your arrival date will also change by 1 day. Privacy Policy We do not sell our customer list to anyone. You can order with the assurance that you will not receive junk mailings or phone calls from us or other sources! If we have a customer who fails to make payment for an order, a customer who reverses payment on an order already received, or a customer we feel is making an attempt to defraud us, we reserve the right to provide information to credit agencies and other collections services. We also protect your financial information with the tightest security to ensure that your information remains private and secure. We employ 128 bit SSL security encryption when customers place orders to protect your information. That same level of security is used on all company intranet and network resources. To further protect our customers financial information credit card information is encrypted on our networks so employees do not have access to credit card numbers. All credit card information is automatically deleted from our databases after two weeks to ensure that if a security breach does occur, minimal information is compromised. Return Policy Due to the customized nature of our product we do not accept returns unless there was a production error on our part. Ordering the wrong size does not warrant a return. We encourage customers to verify all order information before submitting the final order. If we make a mistake on size or quantity we will be happy to do a return and find a solution to remedy the problem. Please contact our customer services representatives if you feel this is the case.
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